Quality, Accessory Design, & Ops Continuous Improvement

Across North America and around the world, Toyota's vision is to create mobility and happiness for all. At the heart of this global vision are the Product Support teams. Our efforts are essential in keeping our Toyota and Lexus customers moving forward.

Product Support team members assure Toyota’s legendary quality, durability, reliability and overall customer satisfaction for every Toyota and Lexus vehicle on the road.  In addition, our best-in-class supply chain operations ensure timely delivery of vehicles, parts and accessories to our North America dealers and global distributors.

​​​​​​​Our teams also partner with other manufacturers, non-profits and community organizations to share our world-renowned Toyota Production System to help them stay competitive, preserve jobs and support more people in need—and that benefits all.

Operations Management Development Division


The Toyota Production System (TPS) was created to streamline the production process and supply chain for Toyota. Our Operations Management Development Division (OMDD) provides TPS support to our North American region by establishing a slim and strong constitution for Production and Logistics through TPS. We continuously develop people who thoroughly and deeply practice TPS and transfer to others. Striving to create mobility for all, our team is investing in and providing support across all of Toyota.


Parts Distribution & Accessory Development


Our Parts Distribution & Accessory Development teams support development and supply chain operations for parts and accessories for all vehicles sold and produced in North America. Supported by innovative world-class technologies, this team supports our parts supply chain network for Toyota and Lexus dealers, Vehicle Distribution Centers, North America Distributors, and global distributors in 34 countries where Toyota exports its North America vehicles.




Our Quality teams provide our vehicle plants and their suppliers with quality related direction, alignment, prioritization, technical education, and motivation to ensure the final customer experiences the highest quality vehicles, parts, and services. Our overall mission is to achieve customer trust and loyalty by prioritizing the customer voice to ensure the ultimate ownership experience.