Marketing, Sales & Service Operations

Our Sales, Marketing, and Service teams support nearly 1,500 Toyota and Lexus dealerships in the United States, ensuring that the needs of both driver and dealer are accommodated throughout the sales process. Every vehicle sold in the U.S. depends on this extensive network of dedicated professionals who align sales, marketing, and service resources for our dealers nationwide. With our ten Toyota regional offices, four Lexus area offices, and two private distributors across the U.S., we’ve strengthened and localized our operations so that we can make decisions closer to our customers and respond faster than ever before.

Automotive Operations
Product Planning & Strategy
Toyota & Lexus Marketing
Toyota Racing Division
Guest Experience & Retention
Retail Marketing Development

The Brand Engagement Center is an industry leading contact center organization where Lexus and Toyota visions and brand values come to life through proactive, effortless, accurate, and engaging personalized experiences between our guests, dealers and team members.

Case Management
Social Media
Dispute Resolution
Innovation & Automation
Training & Quality Management
Kaizen & Process Management